Delivery

For more information, you can consult the links in the following section (exact delivery times according to destination available on the carrier's website.)

Parcel tracking: online tracking with the parcel tracking number directly on the chosen carrier's website.

In case of delay, we invite you to contact the carrier's customer service directly.

Customer Services: 

0 809 40 02 13

Customer Services:

 0 809 40 02 13

Customer Services: 

3631 ou +33 0810 821 821 from abroad

Customer Services:

09 70 80 85 66

Carrier

Delivery Times

Delivery hours Monday - Saturday

In-store pickup in Paris - 75

Delivery time: Instant 

With or without appointment

Open Monday to Saturday from

10:00 AM to 7:00 PM 

without interruption

Courier in Paris

Delivery within 3 hours after finalizing your order

From 10:30 AM to 5:30 PM

Carrier

Delivery Times

Delivery

 in 5 to 15 business days

Delivery

 in 2 to 10 business days

Delivery in 2 to 10 business days

**International shipping specifics:

For Colissimo international shipments: the package is handed over to local postal services upon arrival in the destination country, so we cannot provide an exact delivery time. For Chronopost and DHL shipments: the time depends on the destination, the times indicated in the table above are indicative (the times of 10 or 15 days apply to the most remote destinations)

*Overseas Territories specifics: For the following destinations: French Guiana, Saint-Pierre-et-Miquelon, Mayotte, Saint-Barthélemy, Wallis and Futuna, Polynesia, New Caledonia, French Southern and Antarctic Lands, and Clipperton. DHL no longer accepts orders containing lithium. For other Overseas Territories: Limit of 6 batteries (with or without equipment) not exceeding 5 kg of lithium.

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Damaged Chronopost Parcel: Upon receipt of the Chronopost parcel, it is crucial to make reservations and specify them on the intended delivery slip if there are issues. As a recipient, you must be vigilant if you accept delivery of a damaged parcel. Fill in all the fields of the form provided for this purpose. Once this is done, contact us so that we can open a dispute with Chronopost. It is ideal to add photographic evidence to your claim request.